IM (Instant Messaging) Etiquette
Use status and description
Tell people where you are and what you are up to. It saves time and spares you hassles.
Pick up the phone
E-mail is to IM as the phone is to e-mail. The more complex the issue, the lower-tech you go to discuss it with a colleague or with the boss.
Easy on the acronyms
Just because you may know what an acronym stands for doesn’t necessarily mean everyone else does.
Don’t hide behind IM
Don’t let IM rule the way you interact with people online vs. face-to-face. Continue nurturing those relationships!
Log off from your IM system
While leaving your station unattended, log off from your IM system to let others know that your are unavailable at the moment. This shows consideration to all other IM’s that won’t spend the time typing a message to phantom person!
Be aware of other people’s typing skills
You may be a fast typist, but that doesn’t necessarily make others the same. Instead of pounding out six questions before the person on the other end has even answered the first, slow down or switch to VoIP.
Focus on what is important
Most folks believe they can multitask: talk to a colleague, attend a phone call, and use IM at the same time. You may well be able to do so, but don’t let that distract you from the task at hand. Focus on the immediate task, and then get back to where you were in IM.
The text equivalent of shouting–just don’t. You may be upset with something, maybe rightfully so, screaming doesn’t guarantee results, and it builds resentment.
IM isn’t e-mail
Yes, there are things that are better dealt with through e-mail than through IM, especially when there’s an issue that needs thorough explaining. Use both!